Frequently Asked Questions
Active RF ID
The connect light is on when there is power to the docking station and the pins on the tag have made contact with the pins in the dock. If the connection light is not on, check the following:
It means that the dock is not transferring data to the tag at the maximum speed. This can occur when the dock is not connected to its power supply, the power supply is defective or the power supply is not plugged in to a power source. When this occurs, the docking station first tries to draw power from the PC and then from any tag that was left in the dock.
NOTE: If you turn off your equipment and leave a tag in the docking station, the docking station will draw power from the tag’s battery and drain it.
To check the power supply, ensure that the power supply is plugged in to a power source and the back of the docking station, remove any tags from the dock, and disconnect the RS-232 cable that goes to the PC. If the power light stays on, the power supply is OK. If the power light slowly fades away, the power supply is defective.
No, each device should be connected to a separate communications port.
You should have JRE (Java Runtime Environment) version 1.6.x.x or higher installed.