Frequently Asked Questions
Active sync works with Windows XP. If you don't have it listed in your program files, then you may have to download it directly from Microsoft or ask your local IT support for assistance.
This may be because Standard partnership was selected. If so, every time you insert the scanner into the cradle, you'll get a new Partnership window asking to establish a partnership. Since this is not practical in a typical AMS environment, we need to force the system to automatically connect as a guest.
If you are using a Keyspan Serial to USB adapter, ensure that you have installed the drivers and restarted your computer.
You may also need to ensure that your scanner is set to the correct Comm Port in Active Sync. To do this: